Terms of Service

1. Introduction

Welcome to Real Estate Dubai ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and real estate services located in Dubai, UAE. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.

Our real estate services include property buying, selling, renting, and management services throughout Dubai. We are licensed by the Real Estate Regulatory Authority (RERA) and comply with all applicable laws and regulations governing real estate transactions in the United Arab Emirates.

2. Service Description

Real Estate Dubai provides comprehensive real estate services including but not limited to:

• Property buying and selling consultation
• Rental property management and leasing services
• Investment advisory and market analysis
• Property valuation and inspection services
• Legal documentation and transaction support
• Property marketing and promotional services

All services are provided in accordance with UAE federal laws and Dubai Municipality regulations. We maintain professional standards as required by RERA and adhere to the Dubai Real Estate Code of Conduct.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information during registration and property inquiries
• Maintain the confidentiality of your account credentials and personal information
• Use our services only for lawful purposes and in accordance with these Terms
• Respect the intellectual property rights of our company and third parties
• Not engage in any fraudulent or misleading activities
• Comply with all applicable local, national, and international laws and regulations

You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use of your account or any other breach of security.

4. Property Listings and Information

All property information, including descriptions, photographs, prices, and specifications, is provided for informational purposes only. While we strive to ensure accuracy, we cannot guarantee that all information is current, complete, or error-free. Property availability, prices, and terms are subject to change without notice.

Property listings may be provided by third-party developers, property owners, or other real estate agencies. We act as intermediaries and are not responsible for the accuracy of third-party information. All property transactions are subject to separate purchase agreements and legal documentation.

Virtual tours, photographs, and renderings may not reflect the current state of properties, especially for off-plan developments. We recommend conducting physical inspections before making any purchase decisions.

5. Financial Terms and Commission

Our commission structure is transparent and competitive within the Dubai real estate market:

• Property sales: Commission as agreed in the exclusive listing agreement
• Property purchases: Buyer consultation fees as disclosed upfront
• Rental services: Standard agency fees as per RERA guidelines
• Property management: Monthly management fees as specified in service agreements

All fees and commissions are clearly disclosed before service commencement. Additional costs such as Dubai Land Department fees, legal fees, and inspection costs are the responsibility of the client unless otherwise agreed in writing.

Payment terms vary by service type and are specified in individual service agreements. Late payment charges may apply as per UAE commercial law.

6. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with UAE data protection laws and regulations. Our collection, use, and storage of personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

By using our services, you consent to the collection and processing of your personal data as described in our Privacy Policy. We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.

7. Limitations of Liability

To the maximum extent permitted by UAE law, Real Estate Dubai and its employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of our services
• Property market fluctuations, investment losses, or changes in property values
• Delays in property transactions due to external factors beyond our control
• Information provided by third parties including developers, property owners, or government entities
• Technical issues with our website or online platforms that may affect service delivery

Our total liability for any claims arising from our services shall not exceed the amount of fees paid to us for the specific service giving rise to the claim.

8. Intellectual Property Rights

All content on our website and marketing materials, including text, graphics, logos, images, and software, is the property of Real Estate Dubai or our licensors and is protected by UAE and international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works of our content without express written permission. Property photographs and descriptions may be used only for personal viewing purposes and may not be used for commercial purposes without authorization.

9. Dispute Resolution and Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from these Terms or our services shall be resolved through the following process:

• First, through direct negotiation between the parties
• If unsuccessful, through mediation conducted by a mutually agreed mediator
• As a last resort, through the competent courts of Dubai, UAE

Real estate-specific disputes may also be subject to RERA dispute resolution procedures as applicable under UAE law.

10. Modifications to Terms

We reserve the right to modify these Terms at any time to reflect changes in our services, applicable law, or business practices. Material changes will be communicated through our website and email notifications to registered users.

Continued use of our services after the effective date of modified Terms constitutes acceptance of the changes. We recommend reviewing these Terms periodically to stay informed of any updates.

11. Termination

Either party may terminate service agreements with appropriate notice as specified in individual contracts. We reserve the right to suspend or terminate access to our services immediately if you violate these Terms or engage in fraudulent activities.

Upon termination, your access to our services will cease, but these Terms will continue to apply to any outstanding obligations or liabilities.

12. Contact Information

If you have questions about these Terms of Service or need assistance with our real estate services, please contact us:

• Address: Sheikh Zayed Road, Dubai, UAE
• Phone: +971 4 389 4401
• Email: [email protected]
• Business Hours: Sunday to Thursday, 9:00 AM - 6:00 PM GST

For urgent matters outside business hours, please use our emergency contact line available 24/7 for existing clients.

13. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have the legal capacity to enter into this agreement and that your use of our services complies with all applicable laws and regulations.

These Terms, together with our Privacy Policy and any individual service agreements, constitute the complete agreement between you and Real Estate Dubai regarding the use of our services.