Privacy Policy

Introduction

RealEstate Dubai ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any way. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Subscribe to our newsletters or marketing communications
• Register for workshops or events
• Request property viewings or consultations
• Create an account on our platform
• Communicate with us via email, phone, or other channels

This information may include:

• Full name and contact details (email address, phone number, address)
• Property preferences and requirements
• Financial information relevant to property transactions
• Communication preferences and marketing consents
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring websites and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Service Provision: To provide real estate services, property consultations, and respond to your inquiries
• Communication: To contact you regarding properties, services, appointments, and important updates
• Marketing: To send newsletters, property alerts, and promotional materials (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud and security issues
• Business Operations: To maintain business records and conduct internal operations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, including:

• Website hosting and maintenance providers
• Email marketing and communication platforms
• Analytics and performance monitoring services
• Customer relationship management (CRM) systems
• Professional services (legal, accounting, consulting)

Business Partners

With your consent, we may share information with verified business partners, including:

• Property developers and sellers
• Financial institutions and mortgage providers
• Legal professionals and notaries
• Insurance providers

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, legal processes, or government requests
• Regulatory compliance requirements
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls and authentication procedures
• Regular security assessments and monitoring
• Employee training on data protection and privacy
• Incident response procedures for potential breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a portable format
• Obtain information about how your data is processed

Correction and Updates

• Correct inaccurate or incomplete personal information
• Update your contact details and preferences
• Modify your communication and marketing preferences

Deletion and Erasure

• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for specific processing activities
• Object to certain types of data processing

Marketing Communications

• Unsubscribe from marketing emails and newsletters
• Opt out of promotional communications
• Update your communication preferences

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Deliver targeted advertising and marketing

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website and your user experience.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United Arab Emirates and other jurisdictions where our service providers operate. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information and services provided
• Legal and regulatory requirements
• Legitimate business purposes
• Your preferences and consent

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Providing notice through our website or services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: You have given clear consent for processing for specific purposes
• Contract: Processing is necessary for contract performance or pre-contractual steps
• Legal Obligation: Processing is required to comply with applicable laws
• Legitimate Interest: Processing serves our legitimate business interests while respecting your rights
• Vital Interest: Processing is necessary to protect vital interests

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiries within 30 days of receipt.